Question 1

How much does a website cost with Novas Edge?

Accepted Answer

Launch is our entry offer: $297 one-time to build your site, then $97/mo for hosting, updates, and maintenance. Rise steps up to $397 one-time, then $197/mo. Growth is $997/mo with a one-time setup fee that's waived on a 3-month commitment. Already have a website? Our AI Employee plans are $197/mo (Pro) or $397/mo (Premium), with setup fees ($200 Pro / $300 Premium) waived on a 3-month commitment — neither includes a website. Prefer to own a bigger site outright? One-time builds run $3,497 to $5,997 depending on size and features.

Question 2

What's the difference between the Launch, Rise, and Growth plans?

Accepted Answer

Launch ($297 one-time, then $97/mo) is a clean 3-page website with hosting, foundational SEO, calendar booking, and lead capture — the most affordable way to get online. Rise ($397 one-time, then $197/mo) adds up to 5 pages, a basic AI Chatbot, site search, an FAQ page with schema markup that feeds Google and AI search, and a photo gallery. Growth ($997/mo) adds up to 20 pages (content + e-commerce combined), an e-commerce store, an AI Voice Employee and an advanced AI Chatbot, live call transfers, 2-way texting and CRM, a blog (setup + a launch post), advanced SEO/AEO, and a monthly performance report — built for businesses that want their site to actively generate and follow up on leads.

Question 3

Do I need a new website to use your AI Employees?

Accepted Answer

No. Our AI Employee plans — Pro ($197/mo) and Premium ($397/mo) — are designed to bolt onto the website you already have. You get the AI Voice Employee, webchat widget, and review automation without rebuilding anything. If you'd also like a new site, the Launch and Growth plans bundle the website and AI team together.

Question 4

What is an AI Voice Employee?

Accepted Answer

An AI Voice Employee is a natural-sounding virtual receptionist that answers your business phone 24/7, talks to callers conversationally, answers common questions, books appointments to your calendar, and follows up by text. It's included in our Growth and Premium plans, included as a basic version in Pro, or available as a standalone $247/mo add-on.

Question 5

What's the difference between the AI Voice Employee and the AI Chatbot?

Accepted Answer

The AI Voice Employee answers your phone — it speaks with callers, answers questions, books appointments, and can transfer live calls to you. The AI Chatbot lives on your website and handles typed conversations, capturing leads and answering visitor questions around the clock. Many clients run both so no lead slips through, whether someone calls or visits the site.

Question 6

Do you handle reputation management?

Accepted Answer

Yes. We monitor your Google, Yelp, and Facebook reviews, automatically invite your customers to leave honest feedback, and use AI to help you respond on-brand. It's included in the Growth plan, or available standalone for $147/mo.

Question 7

Can I try the AI Chatbot or AI Voice Employee before I commit?

Accepted Answer

Yes. Both are available as à la carte add-ons with a free 14-day trial. The AI Chatbot trial starts the day we install it on your site. The AI Voice Employee trial starts when your agent actually goes live — phone registration (A2P) can take 10 to 30 days, so the trial never runs down while you're waiting on the carriers — and includes up to 150 minutes of AI call time. Cancel any time during the trial and you won't be billed for the add-on.

Question 8

Can you set up online booking and a calendar?

Accepted Answer

Absolutely. Calendar and appointment booking is included in every subscription plan and one-time build. Customers can self-schedule, and we connect it to your existing calendar with automatic reminders.

Question 9

Can you build an online store or take payments on my site?

Accepted Answer

Yes. We can add Stripe checkout so you can sell products or accept payments directly on your site — the E-commerce Store Setup is a $397 add-on that includes 1–10 product or service pages (more at $147 per 10, or $20 each). Note that we build websites with payments, not custom apps or marketplace platforms, and we use Stripe rather than Shopify or WooCommerce.

Question 10

What is AEO, and how does it help me show up in ChatGPT and AI search?

Accepted Answer

AEO (Answer Engine Optimization) structures your site so AI tools like ChatGPT, Claude, Gemini, and Perplexity can read it and recommend your business. Every Novas Edge site includes the basics — structured data/schema, clear question-and-answer content, and access for AI crawlers. The Growth plan adds ongoing AEO blog content to give those engines more about you to cite.

Question 11

What does blog setup and content cost?

Accepted Answer

Blog setup (built and connected to your site) is a one-time $297. Ongoing AEO-optimized posts are $147 each. The Growth plan includes your first post at launch.

Question 12

What's included in my monthly fee — is hosting and maintenance covered?

Accepted Answer

Yes. Every plan bundles hosting, SSL/security, and ongoing maintenance into one predictable monthly price — $97/mo on Launch, $197/mo on Rise, and included in the monthly price on Growth — plus a set number of monthly content edits so your site stays current. There are no separate hosting bills to track — it's all handled for you.

Question 13

How many website edits are included each month?

Accepted Answer

Each plan includes a set number of monthly content edits: Launch includes 2, Rise includes 5, and Growth includes 10 (with priority turnaround). A content edit is one batch of small updates — text, images, business hours, or prices. Need more in a given month? Extra edits are available on request in À La Carte Add-Ons.

Question 14

Do I own my website, domain, and content?

Accepted Answer

Your domain and content are always yours. On a subscription plan we host and maintain your site on our platform; one-time builds are owned outright from day one and yours to host wherever you like. Either way, you're never locked out of your own domain or content.

Question 15

Am I locked into a contract, and what happens if I cancel?

Accepted Answer

No long-term contracts on monthly plans — cancel anytime with 30 days' notice. On Growth and our AI Employee plans, a 3-month commitment simply waives your setup fee; on Launch and Rise the one-time fee is what builds your site, so it's paid up front. If you cancel, you keep your domain and content; subscription hosting and AI services end at the close of your billing period.

Question 16

How do I get started, and what do you need from me?

Accepted Answer

Book a free 15-minute strategy call and we'll recommend the right plan. To build, we collect your business details, branding (or we can create it), photos, and the content for your pages — then we handle the design, setup, and launch. Most projects move quickly once we have your materials.

Question 17

How fast can my website launch?

Accepted Answer

Most sites launch in about 7–14 days once we have your content and details. A larger one-time build can run longer — up to about a month on our biggest package. The main thing affecting timing is how fast we get your photos and info.

Question 18

Can I upgrade, downgrade, or change plans later?

Accepted Answer

Yes. You can move between plans as your business grows — for example, start on Launch and step up to Growth when you're ready for the full AI team — or add à la carte services to any plan at any time.

Question 19

Where is Novas Edge based, and who do you work with?

Accepted Answer

Novas Edge Digital Solutions LLC is a U.S.-based agency headquartered in Chicago, working with local and small businesses across the country. Everything is handled remotely, so you can work with us from anywhere in the U.S.

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